Customer happiness and satisfaction are our top priorities. Our products and services are designed to meet or exceed your expectations. By shopping with us, you agree to the terms outlined below, ensuring a smooth and transparent sales experience.

ORDER PROCESSING

We’ll process your purchase upon receiving a signed sales order confirmation.

IN-STOCK RETURNS

If you're not completely happy with your in-stock area rug, you can return it within 7 days of delivery for a full refund minus shipping charges, provided it is in new, unused condition. Please note that returns may be subject to a restocking fee of up to 10%, depending on the situation.

CUSTOM ORDERS

Custom-made area rugs, broadloom carpeting, and hardwood flooring orders are final sales and cannot be returned, refunded, or canceled once placed. The deposit for a custom order is nonrefundable. If you cancel the order, we may retain the deposit. Customers must provide accurate size measurements unless they ask for our measuring service.

DELIVERY

The delivery dates are estimates. We may experience delays beyond our control. We cannot be held responsible for shipping delays that are not caused by us.

COLOR VARIATIONS & DEFECTS

Slight color or shading differences between dye lots are normal and not considered defects. These variations are not a reason to reject the product, and exact color matches to samples cannot be guaranteed.

INSPECTION & ACCEPTANCE

Please inspect your merchandise for any obvious defects within 24 hours of delivery. If we do not hear from you within that time, we’ll assume you are satisfied with the product. Once the merchandise is cut or installed, it is no longer eligible for return.

STORAGE

Storage fees may apply if your merchandise is ready for pick-up but remains uncollected 14 days after we notify you.

PRICING & TAXES

Prices do not include sales tax, tariffs, and additional charges may apply. Prices are also subject to change before the sale is finalized. Written estimates and quotes are valid for 30 days.

NO WARRANTIES OR GUARANTEES

There are no warranties, guarantees, or promises, either expressed or implied, related to the sale or delivery of products and services.